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Frequently Asked Questions
Products & Packaging
Yes! Our formulas are designed to be effective yet gentle, making them suitable for all skin types, including sensitive skin. If you have specific concerns, we always recommend doing a patch test before full use.
All of products are free from artificial fragrances to minimize irritation and ensure they’re suitable for even the most sensitive skin. Both Brighten and Reset contain a small amount of natural fragrance.
Yes! Our serums are designed to be layered. For best results, follow our recommended AM and PM routine. The Plump (Hyaluronic Acid) serum pairs well with both Brighten (Vitamin C) and Smooth (Retinol & Peptides), but we recommend using Brighten in the morning and Smooth at night.
Results vary depending on your skin type and concerns, but many users notice improvements within a few weeks. Consistency is key—most benefits become visible after 4-8 weeks of regular use.
Yes! Our packaging is designed with sustainability in mind. All of our glass containers and boxes are recyclable—check your local recycling guidelines for proper disposal.
To maintain potency, store your serums in a cool, dry place away from direct sunlight. Our opaque bottles are designed to protect the formulas from light exposure, but it’s still best to avoid excessive heat or humidity.
Orders & Returns
Unfortunately, once an order is placed, we’re unable to make changes or cancel it. Please double-check your order before completing your purchase. If you have any concerns, reach out to us at hello@serumjunkie.com, and we’ll do our best to assist.
We understand that skincare is personal, and results may vary. If you’re not happy with your purchase, you can return it within 60 days—even if it’s been used.
Shipping
We currently ship within the U.S. and Canada. We’re working on expanding our shipping options, so stay tuned!
Orders typically process within 1 business day, and shipping times vary based on your location. Standard shipping (within the U.S.) usually takes 2-3 business days. You’ll receive a tracking number as soon as your order ships.